What you’ll learn
- Email triage triggers
- Instructions stored in a document
- Contextual reply generation
- Creating drafts for human review
What does the learning look like?
- A 90-minute reply-drafting assignment accompanies five videos.
Example to try
A calmer inbox
- 01Start with
A long email thread
- 02Make a first pass
A short draft + next actions
- 03Make it yours
Check names, dates and promises
Use a fictional example to practise the workflow.
Cost, access and setup
Course cost
- Check the course page for certificate pricing, free trials and options to study without a certificate.
- Listed as included in Coursera Plus. Check your subscription for access.
How you’ll learn
- 2 hours to complete
- Self-paced with flexible scheduling listed.
Certificate
- Course-completion certificate listed
Instructor
- Dr.
- Jules White
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